Refund and Returns Policy

Privacy Policy

1. Personal Information Collection
We collect certain personal information when you place an order or sign up on our site, including:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number (optional, used for delivery purposes)

This information is necessary to process your orders and provide efficient customer service.

2. Use of Information
Your information is used to:

  • Process and ship your orders via the printer

  • Communicate with you regarding your order

  • Improve your shopping experience on our website

  • Send you offers and updates if you have given your consent

3. Information Sharing
We do not sell or rent your personal information to third parties.
Your information may only be shared with:

  • The printer, for production, management, and shipment of your orders

  • Payment providers to securely process transactions

4. Data Security
We implement technical and organizational measures to protect your personal data from unauthorized access or misuse.

5. Your Rights
You may request:

  • Access to your personal data

  • Correction or deletion of your information

  • Restriction of processing your data

To exercise these rights, contact us via [your email or contact form].

Return & Refund Policy

1. Change of Mind Returns
Due to the custom nature of our print-on-demand products, we do not accept returns for change of mind, size, color, or style.

2. Damaged or Defective Products
If you receive a product that is:

  • Damaged

  • Poorly printed

  • Defective

Please contact us within 30 days of receiving your order with a photo of the product and your order number.
We will work with the printer to:

  • Replace the product at no extra cost, or

  • Refund the product value if replacement is not possible

3. Lost or Returned Packages

  • If your package is lost in transit, contact us within 30 days of the estimated delivery date. We will request a reprint from the printer.

  • If your package is returned to sender (wrong address, refused, unclaimed), we can refund the product cost, but you will need to pay shipping fees for a new shipment.

4. Claim Procedure
To request a return or refund:

  1. Email us at [your email]

  2. Include your order number and photos of the product if applicable

  3. We will respond within 48 hours to resolve the issue

5. Exceptions
No other types of returns or refunds are possible outside the cases listed above.